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PPC for Plumbing + HVAC Contractors: How to Make Most out of Your Paid Search Marketing Campaigns.

Improve the visibility of your plumbing + HVAC website, get new leads, and book more jobs with PPC ads.

Google Ads (Adwords) is a crucial marketing medium available to plumbing + HVAC contractors throughout the U.S, as long as it is appropriately utilized. On the flip side, it can be a waste of your marketing dollars if managed by a novice plumbing + HVAC marketer without prior experience in paid search marketing campaigns. Getting leads, converting clients, and attracting clicks is the ultimate goal of many plumbing + HVAC contractors online, and achieving any of these objectives needs marketing savvy, leave alone the three tactics stated above.

Pay per Click advertising is an integral part of a comprehensive internet marketing strategy that brings instant results. You can achieve various goals with PPC, and some of the main reasons why plumbing + HVAC contractors need to use these ads are driving relevant traffic to your plumbing + HVAC website, improving visibility, increasing conversions, and getting new leads. In the long run, however, most plumbing + HVAC contractors use such ads to grow their business online. While PPC is simple to execute, it requires some preparation and planning; fortunately, this post will show you how to make most of your plumbing + HVAC PPC campaigns.

How to Create a Successful Plumbing + HVAC PPC Campaign in 8 Simple Steps

Start by Optimizing Your Plumbing + HVAC Website

Before you launch any plumbing + HVAC PPC campaign, you must look back and craft a useful landing page that will resonate with your ad. Here is why it’s so crucial; when property owners’ click on your PPC ad, it is because your ad content intrigued them and they want to explore more. If the link they click directs them to a generic or unrelated page in your site, like your homepage, that prospect is likely to bounce and go to your competitors.

A click on the plumbing + HVAC PPC ad portrays a willingness to explore more about your ad, which explains why you need to create a landing page that coincides with the content in your ads. For example, if you are running a PPC ad providing free plumbing + HVAC inspections to homeowners, then your landing pages should provide more details about the offer or something else that resonates with content in the advertisement.

Besides, you should optimize your landing page for performance because if property owners 

Click on the ad only to be directed to a page that loads slowly, or is hard to navigate, then they are likely to bounce back. Invest your time now to improve conversions so that property owners who will come later will be able to follow through. Here are a few tips that you can use to maximize your plumbing + HVAC website conversions:

  • Use compelling and clear calls to action
  • Use a simple plumbing + HVAC website design with lots of white spaces
  • Write attention-grabbing and persuasive headlines
  • Write copy that’s straightforward and clear
  • Use images and videos strategically to retain the attention
  • Make information simple to digest by using stand-out quotations, bullet s, and visuals.

Research Your Plumbing + HVAC Keywords and Select Them Wisely

Keyword research is a crucial element of a successful plumbing + HVAC PPC campaign because it is the lifeline of the whole process. Without keywords, search engines like Google or Bing will not know when to display your plumbing + HVAC ads. Besides, selecting the appropriate keywords can guarantee the success of your plumbing + HVAC PPC campaigns and help you achieve a higher click-through rate, more traffic, and conversions.

Here are a few tips that will help you get the right keywords for your PPC campaign;

  • Examine the keywords your competitors are using
  • Consider what you would search if you were a property owner looking for plumbing + HVAC services or products
  • Use keyword research tools to refine your search for appropriate plumbing + HVAC key phrases
  • Be more specific with your keywords rather than generic or vague
  • Select local keywords when possible

Another crucial aspect of keyword research is negative keywords because these will exclude the keywords that you don’t want to use in your campaign. For example, you want to promote a plumbing + HVAC repair service but don’t sell plumbing + HVAC systems, and then you would use tents as a negative keyword to exclude searches for that product.

Choose a Bidding Strategy

There are various bidding options that plumbing + HVAC contractors can choose from, and picking the correct one will depend on several factors, including your PPC management experience, budget, and objectives. One of the first options you will have is to decide whether to use automated or manual bidding. If you are new to plumbing + HVAC PPC, it is advisable that you start with manual bidding as it allows setting a cap on the cost of each click. The major drawback of manual bidding is that it does not give you a chance to optimize your bids.

On the other hand, automated bidding reduces the time you spend managing your PPC campaign, but you will be required to pay more. When it comes to automated biding, you will have several bidding strategies available to help you make the most out of your plumbing + HVAC PPC campaign.

On Google Adwords, such bidding strategies include:

  • Cost-Per-Click: Here, you will pay Google every time a prospect/ client clicks on your ad.
  • Cost per thousand viewable impressions (vCPM) bidding:  You pay Google each time your ad appears one thousand times to prospects/ clients.
  • Cost per Acquisition (CPA) bidding:  You will pay Google every time a prospect clicks on your ad, but the amount of money to be paid will be determined by the cost of acquiring a client in your niche or a similar conversion trend from your plumbing + HVAC website.
  • Cost-per-view:   You will pay Google each time your video ad is viewed or engaged in YouTube.

Necessarily, you can choose any of the above-discussed strategies depending on whether your goal is to increase traffic, visibility, or conversions.

Set Your Budget

Budget is a crucial part of any plumbing + HVAC PPC campaign, but the good thing with this type of advertising is that you can still work with a limited budget, and you can control the dollars you spend on the ad. In fact, if you are just starting out with PPC and don’t have enough marketing dollars to dish around, you can even get started with a minimum investment of $30. When setting your budget, it is crucial that you look at your competitors and the right plumbing + HVAC keywords that you want to target. Unless you have a huge marketing budget, you should always look for ways to optimize your campaign to prevent wastage spend.

Create Your Landing Pages 

Landing pages are crucial to the success of your plumbing + HVAC PPC campaign since they are the pages that provide answers or solutions to prospects /clients. While you might be tempted to link your ad with the homepage of your plumbing + HVAC website that will offer a poor user experience because it will not give users the exact answers they are looking for.

Instead, create landing pages around specific keywords to give in-depth details about your ad content.

When you answer a prospect’s question, you just don’t give them details; you prove to them that you are a reliable and smart source of information in the plumbing + HVAC industry. That implies they can trust you, and once they believe in you, they can quickly become clients.

Write a Killer Plumbing + HVAC Ad

Once you have crafted your landing page, decide on a bidding strategy and budget, and carefully select your plumbing + HVAC keywords, now, creating your killer ad is finally here. One of the crucial things to remember is to keep it brief and to the point since you do not have much room or time to grab the prospects.

Another vital thing is to have an end goal in mind and write an ad copy based on that goal. For example, if you want to increase sales during a storm or hail damage period, your ad should reflect a plumbing + HVAC system repair or installation storm damage sale. You need to be creative to grab the attention, pique property owner’s curiosity, and hold their interest.

To help grab property owners’ attention, think of a unique value proposition that will make your ad stand out from others, and describe how your service or product will benefit them in one sentence. Now that you have created a killer ad make sure you encourage customers to take action after reading your ad.

Don’t Forget the Call to Action.

Now that you have grabbed the attention of prospects, you can motivate them to convert using a clear call to action. ”Call now,” “schedule a consultation,” and “register now” are persuasive examples of compelling, clear calls to action that tell prospects exactly what to do to become clients. While it may appear redundant to have a CTA on an ad, they assist in acquiring clicks and, by extension, customers.

Without a call to action, there is no reason for running the ad because it merely tells clients what to do next. The call to action should be sweet and brief, but it must also be concise, compelling, and clear.

Track Your Ads to Ensure Performance.

Once your plumbing + HVAC PPC campaign is set up, and you are working hard to improve conversions, your work does not end. This is when the real work begins, which includes monitoring your ads, measuring performance, and making tweaks as necessary to improve results. Part of the reasons why PPC is vital to the plumbing + HVAC marketing industry is because it is simple to track results. You can know the exact times your ad appears somewhere, the number of clicks, and who clicks on your ad. With all that data, you can make most of your plumbing + HVAC PPC campaign and improve other marketing tools.

Some of the most crucial metrics in plumbing + HVAC PPC are click-through rate, bounce rate, and impressions. Impressions refer to the number of times your ad has appeared in searches. The term “impression” refers to a prospect/ client viewing your ad.

Click-Through Rate (CTR) refers to the percentage of prospects who click on your ad after seeing it. So, if a prospect sees your ad but doesn’t click, it is just an impression. If your chance sees and clicks on your ad, then that goes towards increasing your CTR. Your goal should be to obtain a high CTR as possible.

Lastly, the bounce rate is the number of prospects who see and click on your ad but leave without doing anything on your site. Generally, a higher bounce rate of over 90% implies that people are not getting what they want from your plumbing + HVAC website, and you are offering a poor user experience. You need to go back to the drawing board and revise your PPC ads to lower the bounce rate and get more leads/ clients online.

 

BlackStorm Plumbing + HVAC Marketing Manages PPC Accounts Every Day

PPC can be overly daunting because it needs some knowledge of how the process works, research, and planning if you want to make the most of your campaigns. The important things to remember include choosing a bidding strategy, setting a budget, and optimizing your landing pages. Then comes the laborious task of researching and selecting the right keywords.

At BlackStorm Plumbing + HVAC Marketing, we have a team of passionate PPC experts who continuously meet and surpass the expectations of our clients, and they want to offer the same for your plumbing + HVAC business! We stay abreast of the latest PPC news so that we can use the new trends and strategies to help your plumbing + HVAC business earn more money.

If you want to make most of your PPC campaign, work with a plumbing + HVAC marketing agency that understands your business and has a track record of helping plumbing + HVAC contractors improve their PPC advertising campaign performance. When you partner with us, we will help your business get more booked jobs and leads through PPC as we have helped thousands of plumbing + HVAC contractors throughout the country.

From selecting the right keywords to the ad copy, competition analysis to customer interest, and many things are bound to change in the plumbing + HVAC market. That’s why you need to hire an agency that will stay abreast of these changes to succeed in PPC advertising.

If you need help growing your plumbing + HVAC business online with PPC strategies that work, then schedule a free strategy session with our growth experts today.

Categories
Growth Strategies Lead Generation Leads

How To Convert More Leads Into Paying Plumbing, HVAC or Electrical Clients?

HERE IS HOW TO CONVERT MORE OF YOUR PLUMBING + HVAC + ELECTRICAL LEADS TO PAYING CLIENTS

Below we offer a few tips and some of our services that will help you accomplish these goals…

DETERMINE THE VALUE OF EACH LEAD

Client Lifetime Value is the single most important metric for understanding your clients. CLV helps you make important business decisions about sales, marketing, service offering, and Customer Support. CLV tells companies how much revenue they can expect one client to generate over the course of the business relationship. The longer a client continues to purchase from a company, the greater their lifetime value becomes.

Basically, It refers to the total amount of money that you expect a consumer to spend in your business during their lifetime. Although CLV may not sound significant, failing to calculate it can put you behind your competitors.

How to Calculate CLV

Several methods exist, which you can use to calculate CLV. The calculations can either be predictive or historic. This implies that you may want to calculate CLV based on your prediction of what clients will spend or based on the actual purchases over the years. Regardless of the method selected, it is imperative to know the client acquisition cost, which is the amount you spent to get the clients, the average profit margin for purchases, and the duration of your relationship with the client.

When calculating CLV, get the average purchase amount and multiply with the average buying frequency rate to determine the value of the client. Then multiply the average client’s lifespan by the value of the client to decide CLV.

Here is a stepwise process that you can follow:

  1. Determine the mean purchase value: you obtain this by dividing the actual revenue of the business in one year with the number of purchases over that year. It does not necessarily have to be one year; you can choose any period depending on your business.
  2. Determine the mean buying frequency rate: divide the number of purchases within a specified time by the number of clients that made purchases within that period.
  3. Determine the value of the client: you calculate this by multiplying the mean purchase value with the mean purchase frequency rate.
  4. Now, determine the mean client lifespan: you can get this by determining the average of the number of years that a client continues to buy from your business.
  5. Now, calculate LTV: multiply the mean client lifespan with the client value. The answer is an estimate of the amount of revenue to expect an average client to generate for your business.

Once you get the CLV, you can calculate the possible profits the business can make. It is also important to calculate CLV so that you can focus more on retaining existing clients than incur a lot, trying to identify ways to attract new clients.

Now that you know your client lifetime value, use it to express to your team how important every lead that rings your phone or pings your email is… For example, let’s say you calculated your client value to be worth $5k, you need to treat every phone call like that is $5k calling you.

OPTIMIZE YOUR WEBSITE FOR CONVERSIONS

When clients land on your webpage, they have expectations and expect to find some basic elements.

Make your CTA a Phone Number

Most businesses should display their phone number so that clients can contact them. Users often make a note of a phone number on a site and use their mobile phones to call the number. Clients may have questions concerning the product or methods of purchasing, and mobile phones are by far the best way to obtain this information quickly. Moreover, mobile phones have become increasingly popular, and with the advancement of the internet, people use them to search for the business.

A report by BrightLocal shows that 61% of mobile users to contact a business with a mobile site. If you want leads on your business, the decision of a mobile number on your CTA is no longer an option.

Include the Number in a Site-Wide Sticky Header

Site-wide sticky headers stay in place when a client scrolls, and they are a popular element of website design. They help the client to navigate without the need to scroll up and down. Therefore, the phone number will remain visible as the user navigates through the page. A user can always contact you anytime they decide because the number remains visible as they scroll.

Display Local Phone Numbers

When shopping online, we all go for something close to where we live. Wherever possible, use local phone numbers on the website to attract nearby clients. Local phone numbers act as leads and can give you profit. It is easy for someone to contact you with local phone numbers. Well, there is the advantage of familiarity as well as low costs compared to international phone numbers. Moreover, using local phone numbers shows the client that your business is trustworthy and easy to contact.

MAKE SURE YOUR OFFERING WHAT THEY’RE LOOKING FOR

In your marketing

You run Facebook ads, Google AdWords ads, and maybe other types of pay-per-click ads too. Your ads will most likely have a headline, to capture attention, text that will dive more into the details of your offer, and then maybe a small image.

Now, what happens when someone clicks your ad? They get redirected to a webpage.

And here’s the question you have to ask yourself: Is your landing webpage consistent with your ad? Your ad has an offer, a specific message that it conveys, so will someone who clicks on your ad find the same content once they land on your landing page? In 90% of the cases, I see, nope.

This problem is called the message match problem. It happens when your ad does not precisely match the end offer on the landing page. It’s a total mismatch in terms of the message being conveyed. Chances are most people who clicked on the ad or listing did because of the advertised sale or service, but when they arrived at the destination and saw nothing mentioning the sale or service they wanted, so they left.

Message match and scent match problems are easier to avoid that you would think. The concept is pretty basic: Your ad should look and feel like your landing page, and the message and offer should be the same. Voilà. Simple, eh?

Now, the best way to obtain a perfect scent/message match is simply to create a specific landing page for each variation of your ads or service.

In your Customer Service

Offering what consumers are looking for means that you are meeting their expectations. Ensure that you know your clients by gathering adequate information about your clients. It is crucial to determine what clients frequently buy, why they opt for that product, and the frequency of their purchases. When you are determining the needs of your clients, it is vital to know details such as their interests, occupation, and lifestyle. Also, include any potential clients that have previously inquired about your products. You can find out more about researching clients here.

Every client has a unique need and holds different views and opinions concerning Customer Service. Therefore, you must know the needs of the client to provide what they are looking for and, as such, provide excellent Customer Service. Make sure you identify ways that the clients expect you to meet their needs. This involves undertaking thorough research on your target market and the marketplace to understand what the clients are looking for in your business location.

Your level of service should meet the expectations of the clients. Go beyond to make the client say ‘wow’ after receiving your products or services. Some ways to know whether you are offering what clients are looking for is to undertake a client survey, client focus groups, or use the suggestion box. You can obtain a lot of input from such activities. If you have an online page, use add-ons, such as “Would you like computer monitors as well?”
The message match problem is one of the most cited by marketers. The problem occurs when your ad fails to match with the end offer on the landing page. As such, a user clicks on the ad but does not see anything mentioned when they land on the site. Ensure that your ad looks like your landing page.

NURTURE YOUR LEADS

Nurturing leads is the process of creating a relationship with clients at every stage and throughout their journey. It involves focusing on communication and marketing efforts on listening to the needs of clients and providing them with adequate information. To develop leads effectively in today’s marketplace, you need to establish and nurture client relationships with a thorough content marketing plan.

Normally, most clients will not take a step in the client life cycle, unless they hear from you or feel engaged with your content at least more than seven times. This is very important, especially in this age of constant information and competitive advertising. Just having a webpage will not do it. To reach clients, you must diversify your message to communicate both when and how leads would like to hear from us. It is crucial to nurture your leads towards sales. Therefore, you will have to use more than one medium such as email, retargeting ads, social media messaging, and SMS, among others. When your Plumbing and HVAC company creates mixed media messages that have highly engaging content, your business will garner more leads and generate consistent sales.

When you venture more into business, you will start realizing the vitality of having an effective nurturing strategy. Research by Forrester shows that marketers experience a mean of about a 20% increase in sales opportunities from nurtured leads compared to those who use non-nurtured leads. The same report shows that companies that nurture their leads have a 33% lower cost and 50% more sales.

ONCE THEY CONTACT YOU, SHOW THEM YOU ARE THE RIGHT CHOICE

The fact that your phone is ringing constantly does not mean that you have hit the jackpot yet. You may have leads, but the main issue is converting those leads into sales. This process requires effective Customer Service and the ability to convince clients to purchase.

Tip 1: Capture the Lead Right Away

The way that you present yourself to a client matter a lot. When the phone rings, use a kind tone and take time to listen first without responding. Once you understand the query, portray a willing spirit. It is crucial to collect the lead info early on like the name of the caller, their phone number, and their address and anything else you need- without this, you may not have a second chance.

Tip 2: Develop a Relationship with the Caller

You want the caller to feel comfortable so that they can talk freely, and to achieve this; you have to establish rapport. You should act very professionally. Remember that you are representing a Plumbing and HVAC company. Therefore, your tone of choice and how you tackle the issue matters a lot. The client will perceive the value of your Plumbing and Heating & Air services based on these things. In the opening line, mention the name of the company and be at service for the client. Show your willingness to help.

Use excellent listening skills by giving the caller time to explain the issues and ask follow-up questions that can help in clarification ensure that you focus on the problem presented by the caller in the best possible way. Doing this will leave the client satisfied.

Always assure the caller then you can solve the issue. You do not want to start creating doubts or suggesting incompetency in your Plumbing and HVAC company. Assure the caller that is the specialty of your Plumbing and Heating & Air service, and you will handle it immediately. If it is something that your department cannot solve, tell the caller that you are transferring them to an individual department that can help them better.

Tip 3: Book the Appointment

During the call, one of the things that you do is understanding the needs of the client. Once you know these needs, proceed to book an appointment. Book an appointment as early as possible to encourage the client to look for your Plumbing and Heating & air services. Before calling you, the client may call two more companies to make informative decisions. Book that appointment if you want to convert your calls into a sale. You can convince a client to purchase by giving them an attractive incentive such as a discount or wave if they book in the next ten days. Try to sell your company by convincing the client that you offer the best services compared to competitors. Once the client schedules an appointment with you, you can be sure that they will come to purchase. Ask them to choose a day that they will be free to book and send them a message reminding them of the appointment.

Tip 4: Regularly Audit Your Call Handling Team

All call handlers need training. If you check well, you may find that there are one Customer Service Representatives (CSRs) in your Plumbing and HVAC business who does not represent your company well to the clients. You must undertake frequent auditing. Auditing does not focus on punishing or sacking an employee.

On the contrary, it helps you to check drawbacks and train employees to represent the company well. You may need to incur a little amount on training whereby employees can learn how to talk to clients can convert your leads to sales. During auditing, it is also vital to commend your staff if they are doing a good job. Never underestimate the power of motivation. You can do verification by listening to call records when made and correcting later. Alternatively, you can encourage employees to listen to each other’s calls and help to improve each other’s skills. Employees with excellent call handling skills can mentor others.

One way to do this is through BlackStorm’s phone call tracking and tagging services (our BEST clients fully embrace this service). With our phone call tracking software, you can monitor all the calls that are coming into your Plumbing and HVAC business and be able to determine precisely where there are holes in your conversion process. You might think your call staff is doing a great job, but how would you know unless your sitting right next to them while they answer every phone call, well with us, you can listen in on every call that you wish.

READY TO BOOK MORE APPOINTMENT FOR YOUR Plumbing and HVAC BUSINESS?

Do not wait long to book an appointment to grow your Plumbing and HVAC business. After going through the above tips, you should be feeling motivated and ready to generate leads. Just follow the steps slowly and ensure that you nurture leads to create sales. In every step that you take, remember that the goal is to convert leads to purchases. Start today.